This is an opportunity for an experienced Transition Manager to take a lead role in overseeing the planning, strategy, assessment and management of service transitions for a portfolio of products across a high profile digital transformation programme in the Defence sector. The successful candidate will join a high performance and dynamic team, with a centralised goal on improving digital public services across the country. This person will need to be a strong communicator, highly organised and ready to implement and lead change in line with SDLC principles.
Responsibilities - Manage a portfolio of products through the full service software delivery lifecycle phases – Discovery, Development, Test, TLSM and Live.
- Determine whether the products/services are fit for purpose.
- Assess readiness against agreed service acceptance criteria at every phase.
- Based on your assessments, make recommendations on go live, early life support and service acceptance.
- Ensure the correct resources are in place, ready for each phase to progress.
- Ensure the acceptance criteria are understood by the wider IT operations.
- Build Service Transition artefacts, including but not limited to Transition Plans, Operational Acceptance Criteria and Early Life Support documentation.
- Be responsible for ensuring the necessary evidence is provided, to support service transitions navigating through gateways and into Live Service operation.
- Use IT Service Operations experience to optimise Service transition process, ensuring dynamic and agile ways of working.
- Work with a range of teams to ensure successful and timely delivery of services.
- Build strong relationships with stakeholders, Product Owners and third parties consultancies.
- Contribute as part of the core consulting team, championing company values, identifying opportunities for improvement of service delivery as a whole.
Requirements - Experience managing a portfolio of products through development.
- Strong appetite to review and optimise change and improvement.
- Use knowledge of GDS and SDLC to review readiness of products and advise accordingly.
- Excellent knowledge of ITIL V4.0 Practices
- Availability and Capacity Management
- Asset and Configuration Management
- Change Enablement
- Portfolio Management
- Service Catalogue Management
- Measuring and Reporting
- Knowledge Management
- Service Transition Management
- Strong relationship building skills and demonstrable experience working with stakeholders, end users, technical and non-technical teams.
- Good experience and knowledge in the following:
- Technology obsolesce and application decommissioning
- Understanding software compliance assurance processes
- Agile ways of working
- Strong communication skills.
- Ideally experience working with the Defence sector.
Additional Information - Location: Onsite working in Portsmouth
- Salary: £45k - £50k Based on experience
- Excellent benefits and bonus package
- Start Date: Early 2025
- All candidates must hold or be willing to go through SC security clearance checks