Service Delivery Manager - Data Analytics

  • Job Reference: PG223
  • Date Posted: 17 April 2019
  • Recruiter: ShareForce Ltd
  • Location: London, Greater London, England
  • Salary: £30,000 to £50,000
  • Bonus/Benefits: £30k - 50k per year + Comprehensive Benefits and Bonus
  • Sector: Big Data Analytics
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

This is an exciting opportunity for a Service Delivery Professional to gain valuable commercial experience with the UK market leader for hosted Data Platforms. This role will suit a customer facing individual who has a background in IT Services and a solid understanding of software and support services.


Responsibilities Include:

  • Taking supportive ownership for the effective delivery of commercially successful managed services engagements within an ITIL services framework.
  • Providing customers with regular service analysis and developing ideas for service improvements.
  • Effective communications with the customer to manage expectation and demonstrate value, underpinned with a focus on continual service improvement.
  • Acting as the point of escalation for service incidents to ensure adherence to prescribed Service Level Agreements.
  • Monitoring and improving levels of customer satisfaction.
  • Working effectively and efficiently with the customers and internal delivery teams, both UK and Pune, practice lead and account director.



The desired background for this role will typically include pre-existing managed services experience as a member of the support function for a consulting or IT services provider.


Desired experience profile:

  • 1+ years in Service Management
  • Exceptional communications skills (written and verbally) & proactive resolution skills
  • Experience in the proactive delivery of managed support services within an ITIL/ITSM environment
  • ITIL Foundation Certification (or working knowledge of this framework)
  • Experience building relationships with senior members of an organisation gaining trust and confidence from customers
  • Ability to handle difficulties, performance problems and conflict between team members
  • Ability to prioritise and manage multiple tasks
  • Proven strong customer relationship and negotiation skills
  • Proven ability to innovate and drive service roadmaps


Additional Information:

  • Applications are only considered from candidates with the right to reside and work within the EU.
  • Salary Information: Permanent £30k – £50k Basic + Bonus + Excellent Benefits (Subject to grade and experience)
  • Location: Central London (travelling to client sites will be expected to this role)