Service Delivery Manager - Data Analytics

  • Job Reference: PG223
  • Date Posted: 17 April 2019
  • Recruiter: ShareForce Ltd
  • Location: London, Greater London, England
  • Salary: £30,000 to £50,000
  • Bonus/Benefits: £30k - 50k per year + Comprehensive Benefits and Bonus
  • Sector: Big Data Analytics
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

This is an exciting opportunity for a Service Delivery Professional to gain valuable commercial experience with the UK market leader for hosted Data Platforms. This role will suit a customer facing individual who has a background in IT Services and a solid understanding of software and support services.

 

Responsibilities Include:

  • Taking supportive ownership for the effective delivery of commercially successful managed services engagements within an ITIL services framework.
  • Providing customers with regular service analysis and developing ideas for service improvements.
  • Effective communications with the customer to manage expectation and demonstrate value, underpinned with a focus on continual service improvement.
  • Acting as the point of escalation for service incidents to ensure adherence to prescribed Service Level Agreements.
  • Monitoring and improving levels of customer satisfaction.
  • Working effectively and efficiently with the customers and internal delivery teams, both UK and Pune, practice lead and account director.

 

Background

The desired background for this role will typically include pre-existing managed services experience as a member of the support function for a consulting or IT services provider.

 

Desired experience profile:

  • 1+ years in Service Management
  • Exceptional communications skills (written and verbally) & proactive resolution skills
  • Experience in the proactive delivery of managed support services within an ITIL/ITSM environment
  • ITIL Foundation Certification (or working knowledge of this framework)
  • Experience building relationships with senior members of an organisation gaining trust and confidence from customers
  • Ability to handle difficulties, performance problems and conflict between team members
  • Ability to prioritise and manage multiple tasks
  • Proven strong customer relationship and negotiation skills
  • Proven ability to innovate and drive service roadmaps

 

Additional Information:

  • Applications are only considered from candidates with the right to reside and work within the EU.
  • Salary Information: Permanent £30k – £50k Basic + Bonus + Excellent Benefits (Subject to grade and experience)
  • Location: Central London (travelling to client sites will be expected to this role)