Managed Services Practice Lead - Applications

  • Job Reference: LH114
  • Date Posted: 25 April 2019
  • Recruiter: ShareForce Ltd
  • Location: Greater London, England
  • Salary: £70,000 to £85,000
  • Bonus/Benefits: £70k - 85k per year
  • Sector: Big Data Analytics
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

The Head of Managed Services will be responsible for building a world class IT managed applications business, taking the foundations of an existing capability and expanding it to support a significant percentage of the company’s revenues, serving clients on-going IT software service requirements.  

This is a leadership role for an ambitious IT Service Management professional, representing a significant opportunity to develop a managed service business unit in a highly dynamic and entrepreneurial firm. The successful candidate will have responsibility for defining and implementing the overall managed services strategy, service proposition and service delivery process across the organisation. 


  • Developing and implementing the roadmap to expand a newly established managed services proposition

                - Defining the business plan and go-to-market strategy for managed services

                - Developing a viable commercial model that centres on the development of annuity revenues

  • Implementing a team structure and operating framework to support a 24/7 managed service operation, including a recruitment plan, employment contracts for out of hours or ‘On-Call’ working and training and development
  • Providing clients with consultancy in the area of service management and shared service design
  • Defining ITIL governance standards and processes for operational efficiency in managed services
  • Engaging with clients from pre-sales through to go-live and BAU operation, acting as the point of authority on managed services operation and the point of escalation for all commercial discussions
  • Supporting sales teams in pre-sales, bid management and collateral development
  • Implementing software and telecommunications solutions to support the managed services environment

About You:
You will be an experienced leader of an IT Managed Services business from either a Service Delivery Management or Service Operations perspective.  You will combine entrepreneurial zeal, commercial leadership skills, operational process capability and deep IT Managed Services / Software Support services experience to drive the forward development of this exciting services proposition. 

Required Skills / Experience:

  • Demonstrable experience in the development and realisation of a managed services business strategy
  • Expert operational capability in the on-going provision of hosted / managed software services
  • Deep knowledge of ITIL and associated managed services delivery standards
  • Strong commercial experiences in the successful capture and delivery of commercially successful managed service relationships
  • People and team leadership skills

Additional Information:

  • Applications are only invited from candidates with the right to reside and work throughout the European Union.
  • Salary Information: £70k - £85k + significant bonus, stock incentive + benefits.  Based on experience and track record.
  • Candidates will be required to travel

About ShareForce...
...ShareForce manages recruitment for the leading employers of information technology professionals in UK and Europe.  More information: